How it works
- Send this request. It’s free. Don’t send the device yet.
- We reply within 2 business days to say whether we can help.
- Drop-off: we set a time in Lansing, and diagnosis is free. Mail-in: pay the $29 diagnostic fee online, then we email where to send it. Our packing and drop-off guide has every step.
- We diagnose it and email you a quote: parts, labor and (for mail-in) insured return shipping, with any $29 mail-in fee already taken off. See starting prices.
- Pay the quote to approve the repair. Nothing is repaired without your OK. You get it back with a 90-day warranty.
Decide not to go ahead, or it can’t be repaired? You choose: we send it back (you pay the return shipping) or you pick it up if you dropped it off, or we recycle it for free. A paid mail-in diagnostic fee isn’t refunded. Full details are in our repair terms.