What to include
- Your name and a reply address.
- The type of computer, printer, or device involved.
- The symptom or exact error message.
- What you have already tried.
- General times when you may be available.
What not to include
Do not send passwords, security codes, recovery keys, card details, financial records, medical records, or sensitive files. If a confirmed service later requires access to a particular file, the need and safer handling method should be discussed first.
What happens after submission
The request is reviewed for fit and availability. A reply may ask a clarifying question or propose a scope, price, and time. Submission alone does not reserve an appointment, authorize remote access, or create a payment obligation.
Current request flow: the website opens a prepared email addressed to support@pctechies.net. The visitor must press Send in their email application. PHP delivery can be enabled after it is tested on the production host.