What we help with
- New printer setup, drivers and scanning
- “Printer offline” and stuck print queues
- Connecting a printer to Wi-Fi
- Wi-Fi that drops, router settings and passwords changed safely
Price
Remote Quick Fix: $49 for up to 30 minutes, or Remote Support: $79 for up to 60 minutes. Book and pay online; we email you within 2 business days to set a time. You start the remote connection yourself and can end it at any time. No fix, no fee: if we can’t fix the problem you booked for, you get a full refund. For customers in the United States.
What we can’t fix remotely
Paper jams, broken printer parts and internet outages from your provider need hands-on help or your provider. If we can’t help, you get a full refund.
Questions
Why does my printer say offline?+
Usually the printer lost its Wi-Fi connection or Windows is using the wrong printer entry. We fix this in a Remote Quick Fix ($49).
Can you set up a new printer remotely?+
Yes. We install the right drivers, connect it to your Wi-Fi and test printing and scanning.
Can you fix my Wi-Fi remotely?+
Often, yes—settings, drivers and router configuration. Outages from your internet provider need the provider.